Platform | Plan |
Shopify Plus | Pro & Guru |
Elevate your customers’ checkout experience with Gameball’s Redemption Options Dropdown. This feature simplifies the process of redeeming loyalty rewards, enabling customers to explore available options, choose their preferred reward, and apply it seamlessly to their purchase.
In this article, you will find a guide on how to display the redemption options dropdown simply with no code, enhancing engagement and incentivizing checkouts.
Setup Requirements
1. Shopify Plus
This feature is exclusively available to merchants on the Shopify Plus plan.
2. Updated Shopify Theme
Your Shopify theme must support app blocks to enable the Redemption Options Dropdown at checkout. Learn More.
3. Active Redemption Program
Ensure the Redemption Module is activated in the Gameball Dashboard.
Confirm that at least one redemption option is available, including flat rate rewards if required.
4. Enable Gameball Embed Block
Go to the Shopify Theme Editor.
From the App Embeds section, locate the Gameball Embed Block and toggle it on.
5. Activate Gameball Program:
In the Gameball dashboard, make sure the toggle at the top-right is activated. Once this is enabled, you’ll be able to add the Gameball block.
How to Add the Checkout Redeem Dropdown Menu Block
Open the Gameball Dashboard and click Customize under the embedded block card.
You’ll be redirected to Shopify’s Theme Editor.
In the editor, navigate to Add App Block > Apps and search for “Checkout redeem dropdown menu.”
Add the Checkout redeem dropdown menu app block to the checkout page and click Save.
How It Works
Guest (Not Logged-In) Customers
For the customers who are not logged in, the extension will prompt them to sign in to access your points balance and redeem rewards. Without logging in, you won't be able to view or use your points at checkout.
Logged-In Customers
Accessing the Extension: When a logged-in customer reaches the checkout page, the extension will automatically display, allowing them to view their points balance and choose a reward in exchange for points.
Redeeming Points: After selecting a reward and entering the desired number of points, the customer clicks 'Redeem'. Gameball will then deduct the points from the customer’s balance and automatically generate a discount code, which will be applied to the order.
Error Handling: If the discount code cannot be applied due to specific conditions (e.g., minimum order value not met, restrictions on combining discounts, or other advanced rules), an error message will appear, explaining why the coupon cannot be used with the current cart.
Customizing the Redemption Options Dropdown
Style Customization
The checkout extensions have no style customization options. However, you can customize its position by simply dragging and dropping it to your desired location on the checkout page.
Content & Translation
In the Gameball Dashboard, go to Widget > Content.
Under the Embedded Components tab, edit the text and customize it for supported languages.
Important Notes
The Redemption Options Dropdown will automatically hide if:
The rewards program is deactivated.
The customer is excluded from the program.
The account is not on a supported plan.
The redemption module is deactivated.
Benefits:
Enhanced Reward Utilization: Providing multiple redemption options at checkout inspires customers to use their points, driving higher engagement and maximizing reward usage.
Improved Customer Satisfaction: Empowering customers with the flexibility to select rewards that align with their preferences elevates their experience, fostering satisfaction and loyalty.
Frequently Asked Questions
Can I use the Redemption Options Dropdown on pages other than checkout?
No, this block is exclusively available on the checkout page.
What happens if I downgrade my plan?
The dropdown will automatically hide if your plan no longer supports the feature.
What should I do if I see an error during setup?
Verify that all setup requirements are met. For further assistance, contact support@gameball.co.