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Milestone

Reward customers when they hit spending or item-count thresholds within a timeframe.

Shaimaa Salama avatar
Written by Shaimaa Salama
Updated this week

Platform

Plan

Shopify

Add-on

Salla

Add-on

Non-Platform

Add-on

Intro

The Milestone Campaign is a rule-based campaign that accumulates a customer’s eligible spend or item count across orders during a defined period (e.g., SAR 500 per month). Help increase AOV and repeat purchase frequency.

Use Cases:

  1. Spending Milestones
    Reward based on total spend within a period.
    ​Example: “Spend $1000 and get a $100 gift card.”

  2. Collection/Tag/SKU/Branch-Specific Milestones
    Only spending on a chosen collection/category/SKU counts.
    ​Example: “Spend $500 on Electronics and get $50 off your next order.”

  3. Items-Purchased Milestones (count)
    Reward by quantity of items, regardless of price.
    ​Example: “Buy 10 items and get 20% off next order.”

Creation Experience

How to Set Up

  1. Open Gameball

  2. Click Add Reward Campaign

  3. Select the Milestone template

  4. Edit the campaign's setup

  5. Click Set Live

Trigger

  1. Select the attribute to track (e.g., Total price).

  2. Choose the progress method: Cumulative (adds up across orders).

  3. Set the milestone threshold that triggers the reward (e.g., $1,000).

  4. (Optional) Add filters/conditions—e.g., item quantity, specific collection/category/SKU, branch, etc.

More Setup

This template uses the standard reward campaign setup. See the Generic Setup Guide for details.

End User Experience

How it works

  1. A customer begins the milestone by placing an order that meets the configured conditions.

  2. Each eligible order counts toward the customer’s progress.

  3. Once the milestone is completed, the configured reward is issued immediately (e.g., points, discount, badge).

  4. If the milestone is repeatable, completion starts a new round: the next eligible order resets progress, and the widget displays the new progress toward the next milestone.

Customization:

Design & Content

You can fully customize each stage of the campaign through dedicated tabs representing the different screens in the flow:

  • Main Screen

  • Success Screen

  • Terms & conditions

For each screen, you can tailor the following elements:

  • Branding: Adjust background colors, text colors, and upload custom artworks.

  • Content: Edit the headlines, descriptions, and call-to-action messages to match your tone and messaging.

This allows you to create a fully branded, on-theme experience that aligns with your business identity.

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