Table of Contents
Create a fun and engaging experience to keep your brand at the front of your customers mind. Customer engagement helps increasing their loyalty to your business and enhances the customer retention rates.
What is customer engagement, and how to do that?
Gameball has provided multiple challenge templates that allows your customers to be more interactive with your platform as well as your social media. Custimize a reward that will be granted when they complete certain actions.
Here are the challenge templates you can use:
Visit a specific product: reward customers for checking out a specific product on your platform.
Visit our website daily: reward customers who keep checking your website on a daily basis.
Facebook: reward customers for engaging with your Facebook page.
Twitter: reward customers for engaging with your Twitter page.
Instagram: reward customers for engaging with your Instagram page.
Tiktok: reward customers for engaging with your Tiktok page.
How can I engage my customers through Gameball dashboard?
You can access the challenges section of your Gameplan experience in the Gameball dashboard through Ways to Earn > Add ways to earn
When you click Add ways to earn, you will be taken to the Challenges Cataloge page, where you can create any type of challenges using the existing templates.
If, however, you can not find the type of challenge from the challenge cataloged, you can always customize your own challenge according to your preference.
Under Engage, choose one of the following templates:
Visit a specific product
Visit our website daily
Facebook
Twitter
Instagram
Tiktok
The following are challenges template that could be there if it got enough votes:
Subscribe to newsletter
Take a survey
❗️Note: to vote for potential feature, go to the Home pageof Gameball dashboard, scroll down to "We'd love your feedback." or through the Gameball's roadmap.
What are the details of each challenge template?
A. Visit a specific product
Details: although Gameball set the challenge name and description, you can always edit and change the challenge details.
Trigger: the customer will win this challenge's reward if they visited a product with a specific product ID.
❗️❗️Important note: you need to type down the product ID before deploying this challenge.
Reward: as with all the challenge templates, you need to set your challenge reward yourself before deploying the challenge.
Eligble customer: add player tags or segments if needed.
Advanced Settings: set to always active, always visible, limited to 1 time, and follows your global (default) notification settings.
B. Visit our website daily
Details: although Gameball set the challenge name, description and icon, you can always edit and change the challenge details.
Trigger: the customer will win this challenge's reward when they visit your website on day number x.
Reward: as with all the challenge templates, you need to set your challenge reward yourself before deploying the challenge.
Start by setting the amount of points for their first day of visiting your website.
Click Add Daily Rewards.
Add the number of the other days you want customers to receive another reward on.
Set the amount of points for their new visits.
Repeat the process for as long as you think is right.
Eligble customer: add player tags or segments if needed.
Advanced Settings: set to always active, always visible, limited to 1 time, and follows your global (default) notification settings.
C. Facebook
Details: although Gameball set the challenge name, description and icon, you can always edit and change the challenge details.
Trigger: the customer will win this challenge's reward when they do one of the following actions on your social media page:
Share
Follow
Like
❗️❗️ Disclaimer! Your players will be rewarded for this challenge once they are redirected outside your platform. Gameball can NOT guarantee that your players actually like or follow you on your social media platforms.
Make sure to leave your page's link under Social Link.
Reward: as with all the challenge templates, you need to set your challenge reward yourself before deploying the challenge.
Eligble customer: add player tags or segments if needed.
Advanced Settings: set to always visible, for players on all levels, and follows your global (default) notification settings.
D. Twitter
Details: although Gameball set the challenge name, description and icon, you can always edit and change the challenge details.
Trigger: the customer will win this challenge's reward when they do one of the following actions on your social media page:
Share
Follow
Like
❗️❗️ Disclaimer! Your players will be rewarded for this challenge once they are redirected outside your platform. Gameball can NOT guarantee that your players actually like or follow you on your social media platforms.
Make sure to leave your page's link under Social Link.
Reward: as with all the challenge templates, you need to set your challenge reward yourself before deploying the challenge.
Eligble customer: add player tags or segments if needed.
Advanced Settings: set to always visible, for players on all levels, and follows your global (default) notification settings.
E. Instagram
Details: although Gameball set the challenge name, description and icon, you can always edit and change the challenge details.
Trigger: the customer will win this challenge's reward when they do one of the following actions on your social media page:
Share
Follow
Like
❗️❗️ Disclaimer! Your players will be rewarded for this challenge once they are redirected outside your platform. Gameball can NOT guarantee that your players actually like or follow you on your social media platforms.
Make sure to leave your page's link under Social Link.
Reward: as with all the challenge templates, you need to set your challenge reward yourself before deploying the challenge.
Eligble customer: add player tags or segments if needed.
Advanced Settings: set to always visible, for players on all levels, and follows your global (default) notification settings.
F. Tiktok
Details: although Gameball set the challenge name, description and icon, you can always edit and change the challenge details.
Trigger: the customer will win this challenge's reward when they do one of the following actions on your social media page:
Share
Follow
Like
❗️❗️ Disclaimer! Your players will be rewarded for this challenge once they are redirected outside your platform. Gameball can NOT guarantee that your players actually like or follow you on your social media platforms.
Make sure to leave your page's link under Social Link.
Reward: as with all the challenge templates, you need to set your challenge reward yourself before deploying the challenge.
Eligble customer: add player tags or segments if needed.
Advanced Settings: set to always visible, for players on all levels, and follows your global (default) notification settings.
How can I set a reward for the challenge?
Define the type and value of your player's reward if they achieved the challenge. Click Add Reward.
You will go to the player reward configuration page.
In order to choose the type of reward you want to give to players, use the drop down list under Reward Type.
Under Reward Type, choose one of the following reward types:
Points
Free Product
Free Shipping
Fixed Amount
Percentage Based Discount
After choosing the reward type, write down the value of the player's reward under Reward Value.
The following is a list of information you will need to fill when choosing each of the reward types:
Product name: type down the name of the free product that will be given to the player. this name will be seen by players.
Reward Value: type down the value of the reward you want to grant to players.
Reward Expiry (optional): decide if you want to put an expiry date so that players redeem the reward before that day.
Minimum Order Value Required (optional): decide if the player should Redeem this (already won reward) only if the order value they want to redeem it with exceed a certain amount.
For example: this reward will be redeem with an order that exceeds 50 USD.
Maximum Reward Usage: decide how many times this reward could be used (redeemed). By default, Gameball allows the players to redeem a gift only one time. However, you can let the reward be redeemable multiple times.
Coupon Combination: allow the reward to be redeemed along with other types of coupons. By default, Gameball does not allow the redemption of multiple coupons at once.
Applies to: applicable only for the fixed amount coupon and the percentage-based discount. Choose if the coupon can be applied on specific collections only.
After being done with creating the players' reward, click Save.