Reviews and feedback are invaluable for businesses to understand customer satisfaction levels and improve products or services. Gameball offers a set of automation templates designed to collect reviews, feedback, and survey responses from customers. In this article, we'll explore in more detail the Reviews & Data Collection Automation Templates.
Ask for Reviews:
Goal:
Ask customers to leave reviews for purchased products by offering incentives.
Flow:
After a waiting period of 14 days following a customer's purchase, an email is sent inviting them to leave a review. In return for their review, customers are offered X points as an incentive.
Trigger:
Placed Order
Instructions:
Along with this automation, you need to reward a customer upon adding a review by enabling the "Reward for Reviews" automation series or activating the "Write a Review" challenge.
Adjust the 14-day wait to match your process. It's set to ensure that the customer received the order; change it if needed.
Reward For Reviews:
Goal:
Reward customers for writing reviews to incentivize and encourage feedback on products.
Flow:
This automation is triggered by a webhook when a user writes a review. Then, the customer receives 200 points and a special badge as recognition for their contribution.
Trigger:
Webhook
Instructions:
Avoid using the "Write a Review" challenge with this automation to prevent customers from earning rewards twice.
Configure the webhook trigger to notify Gameball when someone leaves a review.
Collect Feedback/Survey:
Goal:
Incentivize feedback participation and survey completion to enhance customer engagement and satisfaction.
Flow:
This automation is triggered by a webhook when a customer leaves feedback or fills out a survey. Then, the customer receives 200 points and a special badge as recognition for their contribution.
Trigger:
Webhook. Learn how to set it up.
Instructions:
Configure the webhook trigger to notify Gameball when someone leaves feedback or fills out a survey.