The Family Wallet feature in Gameball allows your customers to pool their earned points into a single, shared wallet, enabling family members or groups to collaborate on earning and redeeming rewards. This is a fantastic way to engage multiple users within the same group and offer them a seamless, collective experience.
In this article, we will discuss the Family Wallets Key Features and how to enable it for your customers.
Key Features of the Family Wallet
Family Wallet Ownership and Management
A Family Wallet is owned by a single customer, referred to as the Parent.
The Parent can invite other customers (family members) to join the Family Wallet.
Members must confirm their invitation to join the Family Wallet.
Only the Parent can invite or remove members from the Family Wallet.
From Gameball's Dashboard you can change the Parent account of any Family Wallet.
Managing Your Family Wallet
The Parent has the authority to manage the Family Wallet:
They can invite members to join.
Remove members at any time.
Delete the Family Wallet if needed.
Members can also leave the Family Wallet at any time without restrictions.
Earning Points in the Family Wallet
Points earned by both the Parent and all Family Wallet members are combined into a single wallet.
Points earned across all Gameball modules are considered part of this combined balance, making it easy for families to accumulate points faster.
Redeeming Points from the Family Wallet
Both the Parent and non-parent members can redeem points from the combined wallet anytime.
This flexibility allows members to make the most of their accumulated points.
Viewing Points and Wallet History
Every member can see their individual points and the combined points balance.
The Parent can see the complete history of both their individual points and the combined points.
Non-parent members can view only the history of their points balance.
Deleting a Family Wallet
If the Parent account is deleted, the Family Wallet will also be deleted, and all members will revert to a standard, non-Family Wallet status.
Setting Up the Family Wallet
To enable the Family Wallet, follow these simple steps:
Log in to your Gameball Dashboard.
Navigate to the Settings tab.
Under the Customers section, you will find the Family Wallet option.
Click on the toggle to enable the Family Wallet feature.
Once enabled, you, as the Parent, can start inviting members to join your Family Wallet and manage the shared points effectively.
Use Cases for the Family Wallet
Family Engagement and Reward Sharing:
Families who frequently shop together can pool their rewards to reach higher-tier benefits or redeem bigger rewards more quickly. For example, a parent shopping for household goods can earn points while their children earn points from their individual purchases, all contributing to the same Family Wallet.
Maximize Loyalty Benefits:
Small groups or families who use multiple Gameball-enabled services can use the Family Wallet to combine their loyalty points, ensuring they never miss out on redemption opportunities.
Controlled Reward Usage:
The Parent can monitor and control reward usage by managing redemptions. This could be particularly useful for families where parents wish to regulate the redemption of points by younger members.
Additional Considerations
A Family Wallet can have a maximum of 10 members.
Members enjoy full flexibility and control, with the ability to leave the Family Wallet at any time.
If you need to change the Parent account or manage the Family Wallet more granularly, a Dashboard user can assist with this.
Conclusion
The Family Wallet feature is designed to create a more collaborative and rewarding experience for groups and families. It encourages joint efforts in earning points, enhances engagement with Gameball-enabled services, and offers an easy way to manage and redeem rewards collectively. If you have any questions or need further assistance, feel free to reach out to our support team.