Gameball allows you to track all order-related interactions through the Customers Activities tab. When a customer completes a transaction, redeems a cashback, or receives a refund, Gameball logs the event and links it to the associated order.
Accessing Order Details
When an activity is linked to an order (e.g., cashback reward or refund), the order ID will appear as a clickable value directly within the activity log.
To view the order:
Go to Customers > Activities.
Locate any activity associated with an order (e.g., Cashback Rewarded, Points Refunded).
Click the order ID shown on the second line of the activity.
This will open a side tab with full order details.
What You’ll See in the Order Details
The order details side panel includes:
Order ID and Order Date
Merchant Name and Branch Name
A breakdown of all products in the order, including:
Name & ID
Quantity, SKU, Category
Price, Tax, and Discounts
Points Redeemed or Points Earned through this order
Order Subtotals: shipping, discount, and tax
Total Paid, Total Price, and Payment Method
Viewing Refund Details
If the activity is related to a refund (e.g., Points Refunded):
Click the refund ID shown in the log.
You will be directed to a Refund Details panel.
This panel includes:
Refund ID and Refund Date
Merchant and Branch
Points Refunded
A View Order Details button that links back to the original order.
This allows you to connect refund activity back to the original transaction for full context.
Important Notes
Clicking an Order ID opens the original transaction summary.
Clicking a Refund ID shows the refund panel, including a link to the associated order.
This feature is useful for support agents reviewing customer concerns related to rewards, cashback, or balance changes.
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