Gameball allows you to export your points data directly from the analytics page.
You can apply filters to narrow down the customer inclusions based on tags before exporting or export a broader dataset as needed.
Step-by-Step Instructions
Go to the Points & Rewards page from the Gameball dashboard under the Analytics section in the left-side menu bar.
Apply filters if you’d like to export a specific tag's points.
Click Export.
Your data will be exported as a CSV file.
Exported Fields and Their Descriptions
Here’s a description of all the columns included in your exported file:
Column Header | Description |
| The date for which the points data is reported |
| Total points earned by customers on that date |
| Points that were used/redeemed for rewards |
| Points that were lost due to expiry, cancellation, partial refund or manual deduction |
| Points earned specifically from purchase rewards |
| Points returned to customers after a refund process |
| Points used in an order directly without coupon creation |
| Points that expired before being redeemed |
| Points cancelled due to order cancellation or reversal |
| Points transferred from a previous system or imported manually |
| Points manually granted by admins |
| Points manually deducted by admins |
| Points adjusted due to partial refunds |
| Points earned from campaigns (e.g., challenges, engagement triggers) |
| Points earned through referral activities |
| Points awarded through tier progress |
| The ratio of redeemed points to earned points, shown as a percentage |