Available for all Gameball customers except for free packages |
Table of Contents
Enable the email notifications feature to send your customers emails every time they earn cashback, points or complete reward campaigns on your platform.
Sometimes, customers earn points or win reward campaigns while they are not on your platform, for example, if their sign up anniversary or birthday, your csutomers will earn a reward on a specified day without any recent interaction on your platform from their side. This is where email notifications can be very useful. Enabling email notifications can help you drive back your customers to visit your platform.
❗️Note: Customers who do not want to keep receiving your emails can easily unsubscribe through a small hyperlink at the bottom of every Gameball email.
Where to Find the Email Notification Section
On the Gameball Dashboard. From the left bar, Click Notifications, then select Emails.
Types of Email Notifications
You can enable email notifications for the following types of achievements:
Welcome: Welcome new customer who have just signed up to your loyalty program.
Cashback: Inform your customers when they receive a cashback reward.
Referrals: Inform your customer when a previous referral attempt becomes successful, or when they receive a reward for that referral.
Reward Campaigns: Congratulate your customers upon achieving all the reward campaign requirement and winning it.
Tiers: Congratilate and inform your customers when they reach a new tier/level.
Rewards:
Inform you customers upon the following transactional rewards events:
Coupon Earned: Sending customers an email every time they successfully recieve a coupon as a reward.
Points Expiry Reminder: Reminding customers with the points about to expire 15 days before the expiry date.
Coupon Expiry Reminder: Reminding customers with the couponss about to expire 15 days before the expiry date.
Email Notifications Settings
The email settings section is where you configure general settings for all your emails such as:
From Name: Your brand/business name.
From Email: Your customer-facing official email.
Domain (available on Enterprise and Guru plans)
Email Notifications Components
For each email type, there is a default template that you can use, or you can customize your own email template. There are some components you need to be aware of before customizing your own emails, as shown in the image below:
Subject
Logo
Banner/Image
Subject
Title/heading
Body
Variables
Button
Use the email composer toolkit on the right to construct your email.
Sending Test Emails
Before activating your customer email notifications, you can send a test email to yourself (Logged user) to see a preview of the email that will be sent to your customers. To do so, click Send Test Email.
Note: You have a limit of only 50 test emails per day.
Activating Email Notifications
To activate any of your customer email notifications, all mandatory fields must be filled first. So for templates you have configured, tested, and are ready to be activated, go to the tab of the same type of emails and switch the toggle to Active.
You can enable or disable the notification through the Active Toggle.
Note: Do not forget to click on "Save" before you exit.
Note: You must activate each and every email type through their designated tab; the toggle on each tab only activates the email type you are viewing.