You can choose to include a customer in your loyalty experience so that they enjoy all the configured programs and rewards, or you can choose to completely exclude all or some of your customers.

In case of including customers:

By default, all customers are included in the rewards program once you activate your program, meaning, they will find the widget and will be rewarded for their engagement based on your previously configured programs.

In case of excluding a customer:

This customer will no longer see the widget, nor will they be rewarded for any sort of actions they take on your platform. In this case, they will interact with your platform as if no rewards system is deployed.

To include or exclude all customers at once, on the Gameball Admin Dashboard, navigate to the Customers Page, click More, then Include/Exclude Customer.

To include or exclude a specific group of customers, you can use the Filters at the top of the customers list before clicking the Include/Exclude customers button under More.

To include or exclude a specific customer, you can navigate to their eternal profile page on the dashboard, then switch on/off the Include Toggle.

❗️Note: This is also where you can check if that customer is included in the rewards program or not.

❗️❗️Important note: When you apply the include or exclude action on all or a group of customers, if some of these customers are already included/excluded, then this action will apply normally and will just ignore the customers with the same status as the applied action.