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Launching Referral Program

Boost your customer engagement, and increase your base with Gameball's Referral Program

Ganna Adnan avatar
Written by Ganna Adnan
Updated this week

Platform

Plan

Shopify

Starter, Pro & Guru

Salla

Starter, Pro & Guru

Non-platform Clients

Growth & Enterprise

Gameball’s referral program allows you to reward both existing customers and their referred friends based on customizable conditions and actions. This article explains how to activate and configure your referral program through the Gameball dashboard.

Activating Gameball’s Referral Program

  1. Log in to the Gameball dashboard.

  2. From the left-side menu under Programs, click Referrals.

  3. On the Referrals setup page, toggle the activation switch to enable the referral program on your platform.

Now that the referral program is active, follow the steps below to configure it.

Referral Program Configuration

1. Referral Reward

Gameball allows you to decide who gets rewarded in your referral program. You can choose to reward:

  • Both the customer and their friend

  • Only the customer

To configure the referral reward:

  1. Click Edit in the Referral Reward section.

  2. Under Friend's Action, choose what qualifies a referral as successful:

    • The friend completes their first purchase (account creation not required).

    • The friend creates an account and completes a specific action such as:

      • Completing their first purchase

      • Triggering a custom event that you have configured

Set Up the Rewards

Customer Reward

  1. Click Change under Customer Reward.

  2. Choose the type of reward from the Rewards section. Learn more about Rewards Types.

  3. [Optional] Add an extra reward for every X successful referrals. For example, reward the customer with 100 extra points for every 5 successful referrals.

Friend Reward

  1. Click Change under Friend Reward.

  2. Choose the type of reward from the Rewards section.

  3. Select the notification style you want to use.

2. Settings

Referral Landing Page

Choose the page you want referred friends to be directed to:

  1. Enter your desired URL (by default, it redirects to your homepage).

  2. Press Save.


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Referral Content:

To customize the content of the referral module displayed on the widget:

  • Click the redirection link in the Referral Content section

Or

  • From the left-side menu, go to Widget Display > Content, then select the Referral tab[Or] From the left side menu, Go to the Widget Display, choose Content, then navigate to the Referral tab

Multi-Step Rewards [Add-on]

Multi-step rewards allow you to incentivize both your customers and their friends at different stages of the referral journey.

For example, you can reward a customer when their friend:

  • Creates an account

  • Completes an order

To configure multi-step rewards:

  1. Click Add New Step.

  2. Set the friend's action for this step.

  3. Choose the rewards for both the customer and the friend.

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