Spin the Wheel

Platform	Plan
Shopify	Starter, Pro, & Guru
Salla	Starter, Pro, & Guru
Non-Platform	Add-on

Intro

Introduce an element of chance with the Spin the Wheel template. Customers can earn a spin as a reward for their actions, allowing them to win various prizes, from discounts to free products or bonus points. You can also organize weekly contests or lucky draws to encourage customers to return to your platform regularly.

Creation Experience

How to Set Up	Open Gameball Click Add Reward Campaign Select the spin the wheel template Edit the campaign's setup Click Set Live
Trigger	Wheel Banner on Widget: A banner will display on your widget’s homepage. When customers click the banner, they’ll be taken to the game screen where they can spin the wheel. Deep Link: Use the `#gameball-wheel` deep link to trigger the Spin the Wheel campaign from a custom banner or button on your website or app. Learn more.
Repeatability	By default, customers can spin the wheel once per day. All Games campaigns support only the Limit per day/week/etc. Learn more.
More Setup	This template uses the standard reward campaign setup. See the Generic Setup Guide for details.

Rewards Setup

Types	Choose from any of the reward types supported by Gameball. Learn more. Min & Max Rewards Count: The minimum number of rewards allowed is 2 The maximum number of rewards allowed is 8
Probability	Enter a numerical value (e.g., 2, 3, 4) to represent the probability of a customer receiving this reward. This means that every spin is completely independent of the previous ones, and the chance of landing on a specific reward is always the same, no matter how many times you've spun the wheel. The probability input can accept a value of 0, meaning the reward will not be available. Probabilities are calculated based on the sum of all assigned probabilities across the rewards. Important: Please note that while each reward has a set probability, it doesn’t guarantee that all rewards will be won equally over time. Some rewards might appear more often, while others might be less frequent. It’s all part of the random nature of the game! Example: Reward #1: Probability 1 Reward #2: Probability 1 Reward #3: Probability 1 After 100 spins, you might see results like this: Reward #1: 27 times Reward #2: 36 times Reward #3: 37 times In another set of 100 spins: Reward #1: 28 times Reward #2: 49 times Reward #3: 23 times
Reward Limits	The maximum number of times a specific reward can be claimed by all customers throughout the campaign. Optional Feature: You can choose to add a reward limit when configuring the campaign. Tracking Wins: Gameball will track how many times each reward has been won. After the limit is reached, the reward will still appear on the wheel but will no longer be winnable. Reward Limit Adjustment: If you adjust the reward limit while the campaign is running: Increase the Limit: If the new limit is higher, customers can win the reward again. Decrease the Limit: If the new limit is lower, the system will prevent the reward from being won if the initial limit was already reached. Example: Reward 1: Probability 1, Limit: 1 Reward 2: Probability 1, No Limit Reward 3: Probability 1, No Limit After 10 spins, the results might look like this: Reward 1: 1 win (limit reached) Reward 2: 5 wins Reward 3: 4 wins Notes: If all rewards have limits and they are reached, customers will see a "No rewards available at the moment" message.

End User Experience

How it works

Customers earn rewards through spinning the wheel.
Spinning offers a chance to win rewards: discounts, free products, bonus points, and more.
The customer is notified via the widget or email, depending on your configuration when they earned a reward. Learn more.

Customization:

Design & Content

You can fully customize each stage of the campaign through dedicated tabs representing the different screens in the flow:

Intro / Main Screen
Success Screen
No Luck Screen

For each screen, you can tailor the following elements:

Branding: Adjust background colors, text colors, and upload custom artworks.
Content: Edit the headlines, descriptions, and call-to-action messages to match your tone and messaging.

This allows you to create a fully branded, on-theme experience that aligns with your business identity.

📝 Important Notes:

Fraud Prevention

In the "Spin the Wheel" campaigns for guests (Audience is Anonymous/Not Logged-in), there was a risk of fraud as users can re-enter the campaign by using a new email address, allowing them to gain additional rewards. To address this, the following improvements have been introduced:

Single Spin Per Session: Guest users can spin the wheel only once per session. After their initial spin, they will be prevented from re-spinning the same wheel within the same session. If they attempt to re-enter, a message will display: "You have already spun the wheel."
Multiple Wheels in Campaign: For campaigns with multiple wheels, this restriction applies individually to each wheel. Guests can still spin any other wheels they haven't tried, but they cannot re-spin the same wheel they’ve already used.
Session Restriction: If a guest opens a new browser tab or window after spinning, the same "You have already spun the wheel" message will appear to ensure consistent limitations across the session.

Anonymous Option

If you choose Anonymous as the audience, the campaign will be available to visitors who are not yet identified on your store.
Once enabled, a lead form will automatically appear prompting the customer to enter their information (e.g. name, email).
This is a great way to collect leads and retarget potential customers later.
You can fully customize this form by navigating to Customize Design → Lead Form.