Integrating Klaviyo Reviews with Gameball allows you to automatically receive review events, enabling you to reward customers, send notifications, and create custom automation campaigns.
Here is a step-by-step guide to set up the integration and receive events to your Gameball account.
Setup Requirements
Ensure the Klaviyo Reviews app is installed in your store. Learn More.
Step-by-Step Integration
1. Navigate to the Klaviyo Dashboard
Log in to your Klaviyo account.
From the side menu, select the Flows tab.
2. Create a New Flow
Click Create Flow.
Choose Build Your Own and enter a name for the flow when prompted.
3. Set Up the Trigger
Select Metrics as the trigger type.
Choose Klaviyo as the metric source.
Select Submitted Review as the event.
Click Save.
4. Configure the Trigger Filter (to Exclude Store Reviews)
To ignore store-level reviews, add a trigger filter:
Click Add on the Trigger Filters card.
Select Add Trigger Filter.
Set the field
is_store_reviewto false.Click Save.
5. Configure the Action for the Trigger
After setting the trigger, configure the webhook action to send the review event data to Gameball:
Select Webhook Action.
Set the Destination URL to:
https://api.gameball.co/api/v3/integrations/event.Add the following headers:
ApiKey:
{{Gameball API Key}}
Add the JSON body:
{
"playerUniqueId": "{{ person.external_id|default:'' }}",
"events": {
"review_submitted": {
"rating": "{{ event.review_rating|default:'' }}",
"productId": "{{ event.structured_product.id|default:'' }}",
"productTitle": "{{ event.structured_product.product_name|default:'' }}",
"hasMedia": "{{ event.review_has_media|default:'' }}"
}
}
}Click Save.
6. Set the Flow to Live
After completing the setup, switch the flow to Live to start receiving events.
Gameball Use Cases
With this integration, you can enhance your customer engagement by:
Reward Customers for Reviews: Use Reward Campaigns to automatically grant points, discounts, or other incentives when customers leave a review. This approach not only shows appreciation for customer feedback but also encourages repeat purchases and positive brand advocacy. Learn More.
Automated Follow-Up Messaging: Create Communication Campaigns that send targeted emails or notifications via Klaviyo in response to customer reviews. You can thank customers for high ratings, provide special offers, or reach out to lower-rated reviews with additional support or exclusive discounts. Learn More.
Review-Triggered Automations: Incorporate review events as triggers in Automation Campaigns to personalize customer journeys. For instance, automatically add reviewers who gave a high rating to a VIP list or trigger a win-back offer for customers with lower ratings to improve their experience. Learn More.
With these use cases, you can engage customers thoughtfully, foster loyalty, and create more meaningful interactions based on their feedback, all powered by Gameball and Klaviyo Reviews.