Platform | Plan |
Shopify | Guru |
Salla | Guru |
Non-platform | Guru |
As a multi-brand company, you might be facing some difficulties with unifying your customer engagement under one loyalty experience. Gameball has now made that possible with its new Merchants feature.
You can easily create a crossover rewards experience where your customers can redeem and use cashback points with every purchase they make at any of your brands or stores. They can also receive a different cashback value depending on the brand.
This article tackles the first step, which is creating a new merchant for your brand or store.
Prerequisites
Ensure your subscription plan is Guru.
Contact Gameball support to enable the Merchants feature.
Step-by-Step Instructions
How to Create a New Merchant on the Gameball Dashboard
On the Gameball Admin Dashboard, go to Admin Settings > Merchants.
Click Create New Merchant.
Enter the brand ID and name under Merchant Unique ID and Merchant Name.
If you want to add different branches to the brand, click Add Branches.
Enter the branch ID and name under Branch Unique ID and Branch Name.
Once all details are filled in, click Create.
Important Notes
Merchant ID and Branch ID must be unique. They are used by Gameball APIs to identify the merchant/brand and branch.
If you have completed the integration process using Gameball APIs and a transaction is made with a brand or branch that does not exist in Gameball, the system will automatically create a new merchant name and ID to complete the transaction.
After adding all the brands to your platform, you must configure the cashback rules for each brand.
Common Questions
Q: Can I add multiple branches under the same merchant?
A: Yes, you can add different branches under the same merchant by clicking Add Branches during the merchant creation process.
Q: What happens if a transaction is made with an unregistered brand?
A: Gameball will automatically create a new merchant and ID to complete the transaction if it does not exist.