Platform | Plan |
Shopify | Guru |
Salla | Guru |
Non-Platform | Growth(Add-on) & Guru |
Customize your cashback system on Gameball to offer different cashback values for each collection in your store. This flexibility allows you to incentivize purchases from specific collections and enhance customer engagement.
Prerequisites:
Ensure that you have activated the Cashback feature on your Gameball account.
Confirm that your store collections are properly set up.
Step-by-Step Instructions:
Navigate to Earn Points under Programs from your Gameball dashboard.
Under Settings, click the Edit Icon beside Collection-based Earning Rule.
A pop-up window will appear. Under Cashback Options, you will find four choices:
All Products:
The default cashback rule applies to all products. You can add extra cashback rules for different levels.Selected Collections:
Cashback will only apply to the selected collections. Purchases from other collections will not be eligible for cashback.All Products Except Some Collections:
Cashback applies to all collections except the ones you exclude. Purchases from excluded collections will not earn cashback.
Custom Cashback Option:
If you select Custom Cashback, you can define different cashback values for different collections. After saving, further configuration is required.After choosing your preferred cashback system, click Save.
Important Notes:
If you select All Products, Selected Collections, or All Products Except Some Collections, no further configuration is needed. Just ensure your default cashback rule is correctly set.
If you choose Custom Cashback, you deactivate the Merchant feature on the system. Cashback based on collections and crossover cashback cannot work simultaneously.
Create Different Cashback Values for Different Store Collections:
After selecting Custom Cashback and clicking Save, a new tab called Collection Rules will appear.
Click View Collections, then Add Collection Rule.
Configure your cashback rule:
Select Collection/s: Mark the collections for this rule.
Collection Rule Name: Name the rule for easy identification.
Cashback Method: Choose between:
Cashback value (percentage-based cashback)
State the percentage of the cashback you want to grant for orders from that collection.
Cashback value based on unit (points-based cashback)
State the amount of points you want to give for every dollar they spend buying from the specified collection.Fixed Cashback Value
This feature is ideal if you want to offer consistent point rewards per collection, regardless of the product’s price.For example, if you sell exclusive items and want to reward 100 points per product in the "New Arrivals" collection, regardless of whether an item costs $20 or $200, you can now do that easily.
Important notes:
To enable the previous logic, you must send the following details per item in the Order API:Collection ID(s)
Price
Discount
Taxes
Product ID
Key Rules:
If an item belongs to multiple collections → Gameball will reward based on the highest fixed point value.
If multiple different items from the same collection are purchased → The fixed points reward applies per item.
The fixed points reward will still respect active Points Multiplier Campaigns.
(Example: Double Points → 200 becomes 400)
Enter the cashback value.
Click Save.
Customers will now enjoy collection-specific cashback rates. The newly created rules will be visible under the Collection Rules tab.
Important Notes:
To add more rules for different collections, click Add Collection Rule and repeat the process.
To edit a rule, click the Edit Icon.
To delete a rule, click the Bin Icon.
Common Questions:
Can I reward customers on higher tiers with different cashback values under the same specified collection?
Yes. After creating a cashback rule for specific collections, you can modify the cashback value based on the customer's tier:
Under the configured cashback rule, click Add tier rule.
Select the customer tier.
Change the cashback value accordingly.
Click Save.
What happens If an item belongs to multiple collections and each collection has its own points configuration (cashback rule)?
Gameball will reward based on the highest cashback point value.
What happens if multiple different items from the same collection are purchased?
The points reward applies per item.