Platform | Plan |
Shopify | Free, Starter, Pro, & Guru |
Salla | Starter, Pro, & Guru |
Non-platform clients | Growth & Enterprise |
Rewarding your customers with points is a powerful strategy to foster loyalty and encourage repeat purchases. With Gameball’s Earn Pointing System, formerly known as the Cashback Program, you can activate and fully customize how customers earn points based on their spending behavior.
This guide walks you through the updated features and the steps needed to launch and configure your Earn Pointing System.
Step-by-Step Instructions
Activate the Earn Pointing System
Log in to the Gameball dashboard.
From the left-side menu, click Loyalty Points.
Choose Earn, and you will be directed to the Earn Pointing System configuration page.
Locate the activation toggle at the upper right section of the page and switch it to Active.
Once activated, your customers will begin earning points for every amount spent, based on your selected currency.
Configure the Earn Rule
To set how many points a customer earns per amount spent:
Click Edit in the Earn Rule section.
Set the number of points customers will earn based on a specific amount of spending.
A preview of the cashback calculation will be shown for your reference. Learn more about how the redemption works.
If you use score as your tiering-up method, you will see an additional field to assign the score customers will earn per amount spent. Learn More about Score.
Merchant Rules
Set custom earning and redemption rules per merchant or brand, based on your business needs.
Collection Rules
Customize how customers earn points based on product collections.
For example, you can assign different earning rates for specific categories or exclude others entirely.
Settings
Include or Exclude Shipping Fee
Decide whether to include the shipping fee in the points calculation.
For example, if a customer places an order worth USD 100 with a USD 15 shipping fee, they can either receive points on just the USD 100 or on the full USD 115.
Points Expiry
Define when earned points will expire:
Choose the expiry duration.
Select the duration type (days, months, or years).
Eligible Collections
Select which products or collections qualify for earning points. Choose from:
All Products
Selected Collection
All Products except some collections
Return Window Duration
Specify a time gap between when an order is placed and when points are issued. This helps manage potential product returns and ensures proper point issuance.
Insights and Analytics
Access in-depth analytics on how your Earn Points System is performing:
Total Earned Rewards
Track the overall value of rewards customers have earned.
Monitor how reward trends evolve over time.
Total Rewarded Points
View the total number of points issued across transactions.
Analyze how points are distributed and identify areas for optimization.
Common Questions
What happens if a customer returns a product after earning points?
Use the Return Window Duration setting to delay point issuance, helping avoid rewarding points for refunded purchases.
Can I create different earn rules for different products?
Yes, use the Collection Rules feature to customize earning by product categories.