Enable the email notifications feature to send your players emails every time they earn points or complete challenges on your platform.

Sometimes, players earn points or win challenges while they are not on your platform. For example, if the anniversary or birthday challenges are configured, your players will win this challenge on a specific day without any recent interaction with your platform. This is especially where emails can be very useful. Enabling emails can help you drive back your customers to visit your platform.

Types of Email Notifications

You can enable email notifications for the following types of achievements:

  • Levels
  • Challenges: earned on platform or manually given
  • Referral
  • Purchase Reward

Email Settings

The email settings section is where you configure general settings for all your emails. These settings will be set as default for all your outgoing notifications emails once you configure them.

For more details on each of the fields in the email settings, go to this article.

Email Components

For each email type, there is a default template that you can use or you can customize your own email template. There are some components you need to be aware of before you start customizing your own emails, as shown in the image below.

  • Logo
  • Banner
  • Subject
  • Title
  • Body
  • Variables
  • Button

To learn more about each of our email template components, check this article.

Sending Test Emails

Before you go ahead and activate your customer email notifications, you can send a test email to yourself or someone on your team to view a sample of the email that will be sent to your customers.

Activating Email Notifications

Now is time to activate your player email notifications!

In order to activate any of the email templates, all mandatory fields must be filled first. So for the templates you have completed their configuration, tested, and ready to activate, for example, Levels template, go to the Levels tab and switch the toggle to Active.

You must activate each and every email type through their designated tab. The toggle on each tab only activates the email type you are viewing.

For more details on email notifications configuration check the following articles:

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