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Manually Add or Deduct Points From Customers

Learn how to add or remove points to any or all of your customers through the points transaction tab.

Rana ElGharib avatar
Written by Rana ElGharib
Updated this week

Table of Contents


You might face situations where you will need to manually add points as a form of compensation, for example, or you will need to deduct points that were earned by mistake. You can choose to manually add or remove these points to one customer or all your customers simultaneously.

Adding and Deducting Points from All Customers

Follow these steps to add or remove points from all customers manually. On the Gameball Admin Dashboard, go to the Customers Section, do not select any customer, and click Add/Deduct Points.

Follow these steps to complete the add or deduction process through Gameball internal system:

  • Choose between Add points and Deduct points

  • Add the number of points you want to add/deduct

  • If you are adding points, choose the expiry date of the added points

  • State the reason why these points were added or deducted

  • Click Add or Deduct depending on which action you have initially chosen.

  • Then click Confirm

Follow these steps to complete the add or deduction process through a CSV file:

  • Choose CSV tab

  • Download our sample CSV template for reference by clicking on the first step.

  • Fill in the necessary information like customer ID, email, bonus points, reason

❗️Note: Customer bonus points can include positive or negative values depending on adding or deducting points.

  • Upload the CSV file back to Gameball

  • Click Upload

❗️❗️Important notes:

  • A customer's ID is mandatory, and it must be unique per customer.

  • Customer ID must be the same ID used in the customer web integration snippet and mobile integration customer initialization.

Adding and Deducting Points from One Customer

Follow these steps to add or remove points from only one customer manually. On the Gameball Admin Dashboard, go to the Customers section, search for and choose the customer you want to adjust their points for. On the customer overview page, click Adjust Balance.

Follow the same steps as adding or deducting points internally through Gameball for all customers.


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