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You might face situations where you will need to manually add points as a form of compensation, for example, or you will need to deduct points that were earned by mistake. You can choose to manually add or remove these points to one player or all your players simultaneously.
Adding and Deducting Points from All Players
Follow these steps to add or remove points from all players manually. On Gameball Admin Dashboard, go to Players Tab, do not select any player, and click Add/Deduct Points.
Follow these steps to complete the add or deduction process through Gameball internal system:
choose between Add points to Deduct points
Add the number of points you want to add/deduct
If you are adding points, choose the expiry date of the added points
State the reason why these points were added or deducted
If you are deducting points, type "confirm."
Follow these steps to complete the add or deduction process through a CSV file:
Choose CSV tab
Download our sample CSV template for reference
Fill in the necessary information like player ID, email, bonus points, reason
❗️Note: Player bonus points can include positive or negative values depending on adding or deducting points.
Upload the CSV file back to Gameball
A player's ID is mandatory, and it must be unique per player.
Player ID must be the same ID used in the player web integration snippet and mobile integration player initialization.
Adding and Deducting Points from One Player
Follow these steps to add or remove points from only one player manually. On Gameball Admin Dashboard, go to Players Tab, Search for and choose the player you want to adjust their points. On the player overview page, click Adjust Balance.
Follow the same steps as adding or deducting points internally through Gameball for all players.