Rewarding customers is a key strategy to gamify their experience and foster loyalty. Gameball offers a variety of reward types that enable you to incentivize your customers effectively, whether they complete a specific campaign or redeem rewards for points they've collected.
In this article, we will walk you through the different reward types available in Gameball and how to set them up.
Types of Rewards Offered by Gameball
Gameball provides several reward types across various platforms, each designed to enhance the customer experience. Here's an overview:
Reward Type | Subcategories | Platform |
Online Only Rewards |
| All platforms |
POS Rewards |
| Shopify |
Shopify-Specific Rewards |
| Shopify |
Recharge Rewards |
| Shopify - Recharge Subscription Users |
Setting Up Each Reward Type
1. Points Reward
Note: This reward is available as a campaign reward only.
Platform | Plan |
All | All |
Add Points: Specify the number of points to award customers.
Tiering Up Method: If you are using Gameball’s score feature for tiering, you can reward customers with scores in addition to points. Learn more about Score.
Points Expiry Options:
Default Expiry: Uses the platform's default points expiration setting. Learn how to configure your default expiry settings
Custom Expiry: Override the default by setting a specific expiration for that particular reward.
Duration Type: Choose from Days, Months, or Years.
Duration: Define the duration based on the selected type.
2. Free Product
Note: This reward is available as a campaign reward as well as a redemption option.
Platform | Plan |
All | All except for free plans |
Reward Campaign:
Reward Image: Select the product’s image.
Advanced Options:
Prefix: Add Coupon Prefix.
Reward expires after a specific amount of time: Set the expiry for the reward.
Minimum purchase amount: The amount required for usage. (Default: 1)
Reward combined with other coupons: Compatibility with other coupons or to be won alongside other coupons.
Show "How to redeem" instructions.
Custom Redemption Rule:
Follow the same steps as the Reward Campaign setup.
Add the points needed to redeem this reward in the Redemption Value section.
3. Free Shipping
Note: This reward is available as a campaign reward as well as a redemption option.
Platform | Plan |
All | All except for free plans |
Reward Campaign:
Reward Name: Choose a name for the reward.
Reward Image: Choose to have the default or upload an image for display.
Advanced Options:
Prefix: Add Coupon Prefix.
Reward expires after a specific amount of time: Set the expiry for the reward.
Minimum purchase amount: The amount required for usage. (Default: 1)
Reward combined with other coupons: Compatibility with other coupons, or to be won alongside other coupons.
Show "How to redeem" instructions.
Custom Redemption Rule:
Follow the same steps as the Reward Campaign setup.
Add the points needed to redeem this reward in the Redemption Value section.
4. Amount-based Discount
Note: This reward is available as a campaign reward as well as a redemption option.
Platform | Plan |
All | All |
Reward Campaign:
Reward Image: Choose an image.
Reward Value: Set the value (e.g., $100).
Applicability: Specify if it applies to all purchases or specific Collections and/or specific Merchants.
Advanced Options:
Prefix: Add Coupon Prefix.
Reward expires after a specific amount of time: Set the expiry for the reward.
Minimum purchase amount: The amount required for usage. (Default: 1)
Reward combined with other coupons: Compatibility with other coupons, or to be won alongside other coupons.
Show "How to redeem" instructions.
Custom Redemption Rule:
Follow the same steps as the Reward Campaign setup.
Add the points needed to redeem this reward in the Redemption Value section.
5. Percentage-based Discount
Note: This reward is available as a campaign reward as well as a redemption option.
Platform | Plan |
All | All |
Reward Campaign:
Reward Image: Choose an image.
Discount Value: Set the discount (e.g., 20% off).
Applicability: Specify if it applies to all purchases or specific Collections and/or specific Merchants.
Advanced Options:
Prefix: Add Coupon Prefix.
Reward expires after a specific amount of time: Set the expiry for the reward.
Minimum purchase amount: The amount required for usage. (Default: 1)
Reward combined with other coupons: Compatibility with other coupons, or to be won alongside other coupons.
Show "How to redeem" instructions.
Custom Redemption Rule:
Follow the same steps as the Reward Campaign setup.
Add the points needed to redeem this reward in the Redemption Value section.
6. Store Credit:
Note: This reward is available as a campaign reward only.
Platform | Plan |
Shopify only | Starter, Pro & Guru (Newly enrolled) |
Reward Campaign:
Credit Value: Set the Credit value (e.g., $100).
Bonus Expiry: Set a specific expiry for this reward, overriding the default expiry
To reward your customers with store credit, you need to complete the following steps:
Enable the Shopify store credit feature & Shopify new accounts from Shopify's Customer Accounts Settings
Grant Gameball permission to use Shopify's store credit APIs.
Extra Reward Types:
In addition to the online rewards, Gameball supports special rewards for Shopify POS systems and Recharge-enabled subscriptions.
1. POS Rewards
Note: This reward is available as a redemption option only.
Read about how to Enable Customers to Spend Their Gameball Points on Shopify POS
Platform | Plan |
Shopify | All |
Salla | Starter, Pro, Guru |
Non-platform | Contact Support |
POS Amount-based Discount: Reward customers with a fixed discount (e.g., $10 off) when they purchase in-store.
POS Percentage-based Discount: Offer a percentage discount (e.g., 10% off) for in-store purchases.
Setting up these rewards follows the same steps as the online rewards, ensuring you have integrated your POS system with Gameball. Learn more.
2. Recharge Rewards
Recharge Amount-based Discount: Provide customers with a fixed discount on their Recharge subscription orders.
Recharge Percentage-based Discount: Offer a percentage discount on recurring Recharge subscription orders.
Both Recharge rewards work similarly to the online discount rewards but require your store to be integrated with Recharge for subscriptions. Learn More.
Customizing Your Reward Campaign
For all rewards, you can adjust the following advanced options to suit your business needs:
Prefix: Add Coupon Prefix.
Reward expires after a specific amount of time: Set the expiry for the reward.
Minimum purchase amount: The amount required for usage. (Default: 1)
Reward combined with other coupons: Compatibility with other coupons or to be won alongside other coupons.
Show "How to redeem" instructions.
Ensure your coupon configuration is compatible with the reward type and platform. Learn more.