Thank you for deciding to switch to Gameball for your rewards program! To Migrate your players from any other loyalty program to Gameball, all you need is to go through some easy, quick steps. Check out this video, or follow the steps below:
Step 1: Export old rewards program data
All you need to do is head to your current rewards program and ask for your customers' export files.
Pause your current loyalty program on the old platform, and follow the next step to complete the migration process.
Step 2: Migrate to Gameball
A. Go to the importing page
From Gameball Admin Dashboard, go to Players > Players Tab > More > Update Players
B. Choose the old Loyalty Program
Choose the former loyalty program from the following list:
❗️Note: if the former loyalty engine you were using is not in the list or you are not a Shopify user, choose CSV and follow the steps here.
Click on "Click to upload."
C. Upload your extracted players file from the previous loyalty engine
Choose the downloaded CSV file and click Open.
Once the file is read by Gameball, click Continue.
D. Review your Errors
If the CSV file you uploaded has unmatching data that doesn't comply with the original format, Gameball will show you the errors that need to be fixed for a successful migration.
❗️Note: If there are more than 10 errors in the file, you will need to Download the error sheet to check all your errors, as you will not see all the errors on the reviewing page.
If you find that the addressed errors will not cause a problem, click Submit.
E. Submit the File to complete the migration
If you have fixed all your errors, you can submit your file.
You will then be redirected to the Players page, where you will find the list of the new players added as well as a sheet of all the existing errors to be downloaded.
❗️Note: An email will be sent with the errors sheet to the admin account registered email.
The migration/player update process is now over, and the new players are now part of your Gameball loyalty program.
In the case of updating data of an existing player, any value in the migration sheet overrides what exists in the system.
Ex: if the player has 300 points in the system and the sheet value for the same player is 100, the player balance will be 100 after the successful migration.
If the player has 0 points on the sheet, the player balance will be 0 after migration. If the points cell is empty, the player balance will be 300.
How to migrate guests (customers who are not registered)?
When migrating your customers from other loyalty programs or through a CSV file, some of the customers' data might not be registered. If you still want these customers to be part of your loyalty program, you will have to enable guest customers to integrate them with your loyalty program. Learn how to integrate your guest customers into your rewards program.
How to extract your current player data?
Click More, then click Extract.