Available for all Gameball customers except for free packages |
If you want your customers to engage with your preset reward campaigns, make sure to create automated real-time notifications to inform them when the campaign is unlocked, or achieved, or when you want to motivate them to keep going mid-way.
There are two portals to create a real-time notification for when a reward campaign is achieved:
The Global Real-time Notification section on the dashboard.
Create a different notification for each reward campaign via the internal reward campaign settings.
This article will walk you through how to create a notification through each of the two methods. Follow the steps below to activate real-time notifications for adding or deducting points.
How to Create Real-Time Notifications for When a Reward is Achieved
You can access the notifications' global settings in the Gameball Admin Dashboard.
From the left bar, Click Notifications.
Choose between In-App, Emails, & SMS.
Scroll to Reward Campaigns, and select between Unlocked, Motivate Customers, and Achieved.
Start writing the message itself. Construct a heading and a body for the notification. In case you are creating an email notification, write a clear subject line and body. Learn how to Write an email notification.
Script Updates for Reward Campaigns Notifications
You can add the transaction notifications script for all notifications through this page:
1. Unlocked Message
Send real-time notifications when a customer has a new reward unlocked. This way they notice that there is a possibility to enroll in a new campaign and win a reward when completed.
2. Motivate Customers Message
Make sure your customers keep going and are proceeding with the required steps to complete the reward requirements and achieve their final goal by sending them a motivational message informing them that they are steps closer to winning.
3. Achieved Message
Send a real-time notification when your customer completes all the requirements of the reward campaign. Inform them of their achievement, and the reward they have earned as a result.
4. Preview and Change Notification Icon
Before activating the notification, you might need to take a look at what the notification will look like for customers. You can easily do so by clicking Preview on the top right of the edit page.
When clicking on preview, you will be able to see what the notification looks like for customers. You can edit the notification icon and upload one by choosing Upload Icon, then click Upload Icon.
Click Update from the bottom right.
Status Update for Reward Campaigns Notifications
You can enable or disable the notification through the Active Toggle.
❗️Note: Do not forget to click on "Save" before you exit.
Creating a Notification Only For a Specific Reward Campaign
In the reward campaign creation process in Gameball Admin Dashboard, you can add a custom script to be sent for this reward campaign specifically and only and bypass the global settings:
To create a reward campaign from scratch follow the steps in this article.
While creating a new reward campaign, you will come across the Notifications. Choose if you want to edit an In-app Notification, or an Email Notification, or both by clicking on Edit.
Select between:
Global Settings: This will follow the reward campaign notification created and activated through the main notification section.
On: This will allow you to create your own message by writing a different Head and Body for the notification as shown below.
Off: This will not allow your customer to receive a notification upon achieving this reward campaign.
Script Variables for Reward Campaigns Notifications
To send more personalized, more relevant, and clear notifications, add variables in between your messages by clicking the + icon.
You can use variables in the scripts like the ones below:
Customer Variables: First Name, Display Name, Cutomer's Email, Referral Link, Mobile Referral Link, Points Earned, Tier-up Progress, Points, Points Before, Level Up total progress.
Reward Campaign Variables: Equivalent value of total points, Equivalent value of earned points, Currency, Points Name, Reward Campaign Name, Referral Link, Mobile Referral Link, Coupon Code, Coupon Value, Reward Campaign Reward.