Available for all Gameball customers except for free packages

When a customer redeems points or has some points refunded, or when points or coupons are soon to expire, you will need to inform your customer how many points were redeemed, refunded, or about to expire, and what their current points balance is. Follow the steps below to activate real-time notifications for different transactional rewards cases.

How to Create Real-Time Notifications for Transactional Rewards

You can access the notifications' global settings in the Gameball Admin Dashboard.

From the left bar, Click Notifications.
Choose between In-App, Emails, & SMS.
Scroll to Rewards, and select between Points Redemption, Points Refund, Points Expiry Reminder, and Coupon Expiry Reminder. In case it is an email notification, you can also choose to create a notification for Coupon Earned.

Start writing the message itself. Construct a heading and a body for the notification. In case you are creating an email notification, write a clear subject line and body. Learn how to Write an email notification.

Script Updates for Transactional Rewards

You can add the transactional reward notifications script for all notifications through this page:

1. Points Redemption Message

Send real-time transaction notifications for any points redeemed by a customer. Inform your customer how many points they have redeemed, and their current points balance.

2. Points Refund Message

Send a real-time notification to your customers upon a points refund. If the points are deducted for a specific reason, make sure to inform them of how many points have been taken back and what their current points balance is.

3. Coupon Expiry Reminder

Send a real-time notification to your customers if a group of points is soon to expire. Inform them of the number of points that might expire as well as the date they will no longer be available.

4. Coupon Earned

Available only under email notifications. Send a real-time notification to your customers if a coupon is soon to expire. Inform them of the exact available coupon that might expire as well as the date it will no longer be available.

Script Variables for Transactional Rewards Notifications

To send more personalized, more relevant, and clear notifications, add variables in between your messages by clicking the + icon.

You can use variables in the scripts like the ones below:

Customer Variables: First Name, Display Name, Cutomer's Email, Referral Link, Mobile Referral Link, Points Earned, Tier-up Progress, Points, Points Before, Tier Up total progress.

Transaction Variables: Equivalent value of total points, Equivalent value of earned points, Redeemed Points, Expiry Date, Currency, Points Name, Referral Link, Mobile Referral Link.

Preview and Change Notification Icon

Before activating the notification, you might need to take a look at what the notification will look like for customers. You can easily do so by clicking Preview on the top right of the edit page.

When clicking on preview, you will be able to see what the notification looks like for customers. You can edit the notification icon and upload one by choosing Upload Icon, then click Upload Icon.