Available for all Gameball customers except for free packages |
When a customer earns points for completing a purchase they might earn some points back as cashback. It is important to notify your customers instantaneously with a message that informs them of the amount of points they have received for that transaction.
The same applies in case points were revoked for a cancellation or a refund. Inform the customer of the canceled cashback points and let them know their current points balance. Follow the steps below to activate real-time notifications for cashback transactions.
How to Create Real-Time Notifications for Cashback
You can access the notifications' global settings in the Gameball Admin Dashboard.
From the left bar, Click Notifications.
Choose between In-App, Emails, & SMS.
Scroll to Cashback, and select between Cashback Rewards or Cashback Cancelled.
Start writing the message itself. Construct a heading and a body for the notification. In case you are creating an email notification, write a clear subject line and body. Learn how to Write an email notification.
Script Update for Cashback Notifications
You can add the transaction notifications script for all notifications through this page:
1. Cashback Reward Message
Send real-time transaction notifications for every cashback transaction. Inform your customer how many points they have earned just after they have completed a purchase, and with their current points balance.
2. Cashback Cancelled
Send a real-time notification to your Customers upon canceling a purchase. If the points earned for a specific purchase have been revoked for any reason, make sure to inform them of how many points have been taken back and what their current points balance is.
Script Variables for Cashback Notifications
To send more personalized, more relevant, and clear notifications, add variables in between your messages by clicking the + icon.
You can use variables in the scripts like the ones below:
Customer Variables: First Name, Display Name, Cutomer's Email, Referral Link, Mobile Referral Link, Points Earned, Tier-up Progress, Points, Points Before, Level Up total progress.
Transaction Variables: Equivalent value of total points, Equivalent value of earned points, Currency, Points Name, Referral Link, Mobile Referral Link, Paid Amount, Merchant Name, Branch Name, Return Days, Available Points, Pending Points.
Preview and Change Notification Icon
Before activating the notification, you might need to take a look at what the notification will look like for customers. You can easily do so by clicking Preview on the top right of the edit page.
When clicking on preview, you will be able to see what the notification looks like for customers. You can edit the notification icon and upload one by choosing Upload Icon, then click Upload Icon.
Click Update from the bottom right.
Status Update for Cashback Notifications
You can enable or disable the notification through the Active Toggle.
❗️Note: Do not forget to click on "Save" before you exit.